Roopay Fee Schedule
Effective Date: January 1, 2025
Last Updated: January 1, 2025
IMPORTANT INFORMATION
This Fee Schedule applies to all RooPay financial accounts and services.
All fees are in U.S. Dollars (USD)
Fees are subject to change with 30 days' notice
Some third-party fees may apply (ATM operators, receiving banks)
Consumer and Business accounts have different fee structures where noted
For questions about fees: [email protected]
ACCOUNT FEES
Basic Account Fees
Inactivity Fees
What counts as activity: Logins, transactions, transfers, deposits, withdrawals, or any account management action.
CARD FEES
Card Issuance & Replacement
Card Usage Fees
In-Network ATMs: Find free Allpoint ATMs at www.allpointnetwork.com
Note: RooPay does not allow overdrafts. Transactions exceeding your available balance will be declined at no charge.
TRANSFER & PAYMENT FEES
Incoming Transfers (Deposits)
Outgoing Transfers (Withdrawals)
Payment Fees
TRANSACTION LIMITS
Daily Limits
Monthly Limits
*Higher limits available for business accounts upon request and approval.
To request higher limits: Contact [email protected] with your business information and transaction needs.
DISPUTE & ERROR FEES
Dispute Fees
Account Services
STATMENT & COMMUNICATION FEES
THIRD-PARTY FEES
RooPay does not charge these fees, but third parties may:
ATM Operator Fees
Out-of-Network ATMs: May charge $2.00-$5.00 per transaction
International ATMs: May charge $5.00-$10.00 per transaction plus currency conversion fees
Balance Inquiries: May charge $0.50-$2.00 per inquiry
Bank Fees (Receiving Institutions)
Incoming Wire Transfers: Some banks charge $10.00-$25.00 to receive wires
Returned ACH: If your external bank rejects a transfer, they may charge fees
Currency Conversion
International Transactions: Card networks (Visa/Mastercard) apply currency conversion rates
Typical Rate: 1-3% above the wholesale exchange rate
RooPay does not profit from third-party fees and has no control over them.
FEE WAIVERS & REFUNDS
When Fees May Be Waived
Account research fee may be waived if error found in our favor
Replacement card fee may be waived if defective card (not lost/damaged by customer)
Paper statement fee may be waived for regulatory-required mailings
Fee Refunds
We may refund fees at our sole discretion if:
Fee was charged in error due to system malfunction
Fee was charged for service not delivered
Circumstances demonstrate fee was unfair
To request a fee refund:
Contact [email protected] within 60 days of fee being charged
Explain reason for refund request
Include transaction details and account information
SPECIAL PROMOTIONS
From time to time, RooPay may offer promotional fee waivers or credits.
Promotional offers are temporary and subject to terms and conditions
Promotional credits are not cash and cannot be withdrawn
Promotions may be discontinued at any time
Check taskaroo.com/roopay for current promotions
FEE CHANGES
How We Notify You of Fee Changes
We will provide at least 30 days' advance notice of fee changes (or as required by law) by:
Email to your registered email address
In-app notification
Notice on our website at taskaroo.com/fees
For material changes, we may also send postal mail
Your Options If You Disagree
If you don't agree with fee changes:
You may close your account before the changes take effect
Follow the account closure process in your Terms of Service
Withdraw all funds before closure
No closure fee will be charged
Continued use of your account after the effective date means you accept the new fees.
COMPARING FEES
How RooPay Fees Compare
RooPay offers competitive fees with no monthly maintenance charges or minimum balance requirements.
UNDERSTANDING YOUR FEES
When Fees Are Charged
Immediately: Card fees, transfer fees, wire fees
Monthly: Inactive account fees (if applicable)
Per Use: ATM fees, expedited shipping, paper statements
As Incurred: Chargeback fees, research fees, dispute fees
How Fees Are Collected
Fees are automatically deducted from your RooPay Financial Account
If insufficient balance, the transaction requiring the fee will be declined
Unpaid fees may result in account suspension
Unpaid fees for 30+ days may result in account closure
Viewing Your Fees
All fees are displayed in your transaction history
Monthly statement (if you receive one) shows all fees charged
You can filter transaction history by "Fees" to see all fees
BUSINESS ACCOUNT FEES
Additional Business Account Considerations
Business accounts may qualify for:
Higher transaction limits
Volume discounts on wire transfers
Dedicated account manager
Custom fee arrangements
Contact our business team: [email protected]
High-Volume Business Pricing
If your business processes:
More than $500,000/month in transfers
More than 100 wire transfers per month
More than $1,000,000/month in card volume
You may qualify for custom pricing. Contact us to discuss volume discounts.
FREQUENTLY ASKED QUESTIONS
About Account Fees
Q: Is there really no monthly fee?
A: Correct. RooPay charges $0.00 monthly account fee for both consumer and business accounts.
Q: Will I ever get charged an overdraft fee?
A: No. RooPay does not allow overdrafts. Transactions exceeding your balance are declined at no charge.
Q: What's the catch with no monthly fee?
A: No catch. We make money on certain transaction fees (wires, same-day ACH) and interchange fees from card transactions, not monthly account fees.
About Transfer Fees
Q: Why does same-day ACH cost $5.00?
A: Same-day ACH requires special processing through the Federal Reserve's faster payment rails, which have higher operational costs.
Q: Can I avoid the wire transfer fee?
A: Yes. Use standard ACH transfers (free, but takes 2-3 business days) instead of wires.
Q: Why are incoming transfers free but outgoing wires cost money?
A: Sending wires requires manual processing and verification for security and compliance, while receiving transfers is automated.
About Card Fees
Q: How many free ATM withdrawals do I get?
A: Unlimited free withdrawals at 55,000+ Allpoint ATMs nationwide. Out-of-network ATMs charge $2.50 plus any operator fees.
Q: Do you charge foreign transaction fees?
A: No. RooPay does not charge foreign transaction fees. However, card networks (Visa/Mastercard) apply currency conversion rates.
Q: Why does a replacement card cost $5.00?
A: This covers the cost of manufacturing, personalization, and shipping your replacement card.
About Limit Increases
Q: Can I increase my daily limits?
A: Yes. Business accounts can request higher limits based on business needs. Contact [email protected].
Q: How long does it take to get approved for higher limits?
A: Typically 2-3 business days. We review your account history, transaction patterns, and business needs.
REGULATORY DISCLOSURES
FDIC Insurance
Your funds are held at Celtic Bank or Fifth Third Bank, N.A., Funds are eligible for FDIC pass-through insurance up to $250,000 per depositor, per insured bank, for each account ownership category.
FDIC insurance does not cover:
Fees charged to your account
Fraudulent transactions (covered under separate protections)
Investment losses
Learn more: www.fdic.gov
Regulation E (Consumer Accounts)
Consumer accounts are protected by Regulation E, which provides:
Limited liability for unauthorized transactions when reported promptly
Error resolution procedures
Right to dispute transactions
See your RooPay Financial Services Agreement for complete details.
Business Accounts
Business accounts have limited Regulation E protections. You must report unauthorized transactions within 24 hours for maximum protection.
CONTACT INFORMATION
Questions About Fees?
Email: [email protected]
Mailing Address
Taskaroo, Inc. ATTN: RooPay Fee Inquiries 1008 N Florida Ave Tampa, FL 33602
Online Resources
Fee Calculator: taskaroo.com/fee-calculator (coming soon)
AGREEMENT TO FEES
By opening or maintaining a RooPay account, you agree to:
Pay all applicable fees as described in this Fee Schedule
Maintain sufficient balance to cover fees
Accept that fees are automatically deducted from your account
Receive notice of fee changes as described above
Review the current Fee Schedule at taskaroo.com/fees
This Fee Schedule is part of your RooPay Financial Services Agreement.
Taskaroo partners with Stripe Payments Company for money transmission services and account services with funds held at Fifth Third Bank N.A., Funds are eligible for FDIC pass-through insurance up to $250K per depositor. Roopay Visa® Commercial cards are powered by Stripe and issued by Celtic Bank.
Quick Links
Taskaroo partners with Stripe Payments Company for money transmission services and account services with funds held at Fifth Third Bank N.A., Funds are eligible for FDIC pass-through insurance up to $250K per depositor. Roopay Visa® Commercial cards are powered by Stripe and issued by Celtic Bank.
Quick Links
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